New Chat Project - Customer Service Representative
JOB SUMMARY
As a member of our #coolcenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career. As an Alorican, you’ll also enjoy additional benefits, such as health care, performance bonuses, discounts on local services and products, and professional development opportunities; not to mention fun cultural and community outreach activities.



KEY JOB RESPONSIBILITIES • Handle inbound chats in Spanish from customers and recommend additional products and services when appropriate

• Handle call backs to customers in English

• Resolve customer inquiries at the first point of contact, whenever possible

• Educate customers on products or services that will enhance the relationship with our clients and increase the company’s profitability
• Resolve customer inquiries at the first point of contact, whenever possible

• Educate customers on products or services that will enhance the relationship with our clients and increase the company’s profitability
JOB REQUIREMENTS
• Must be available for PM training

• 6 months customer service experience, preferred

• Must speak English fluently

• Analytical thinker and problem solver

• PC proficiency required

• Attention to detail and quality-oriented

• Highly energetic with motivation to assist customers and other team members

• Multi-task oriented

• Excellent interpersonal skills

• Confident and positive attitude

• Adaptive to change

• Excellent oral and written communication skills

• Ability to lead a conversation

• Demonstrate personal responsibility (i.e., attendance, punctuality, ownership of day-to-day activities)

If you experience issues applying through this link, please send your resume directly to:
[email protected]


BENEFITS

Daycare
Flexible Schedules
Career Growth Opportunities
Health & Insurance & Onsite Clinic
Transportation
Food Subsidy
Performance Prizes and Bonuses
Cool Discounts (restaurants)