Invitation for Customer Service
JOB SUMMARY
The customer service representative should represent the company in a positive light in all guest interactions and in accordance with company's policies and procedures, ensuring a transparent experience for the guest.



KEY JOB RESPONSIBILITIES • Process new orders and research and resolve problems/issues with existing product orders.

• Maintain park and product knowledge by accessing the contact center SharePoint site(s)

• Attend initial and ongoing training required of position to remain current with product knowledge requirements

• Meet and maintain the benchmarks set for key performance metrics

• Perform data entry on new and existing reservation orders in accordance with policies, procedures and best practices.
JOB REQUIREMENTS
Must have a high school diploma (2 CXC subjects inclusive of English Language)
• Must be at least 18 years’ old
• Must have excellent written and verbal/conversational communication skills with an attention to detail
• Ability to adapt communication style to various audiences and multi-task
• Adaptability to changes in a fast-paced work environment
• Demonstrated phone etiquette skills and friendly, pleasant, enthusiastic
• Computer skills to include Internet, basic Office programs, aptitude to learn customized in-house systems
• Must be available to work varying shifts or hours based on park hours; i.e. be able to work opening and closing shifts/weekends

Please complete the online assessment: http://hireiq.ly/go/DF2O20saORYq


BENEFITS

Permanent Contracts
Health & Life Insurance
Transportation
Tuition Reimbursement
Performance Prizes
Cool Discounts ( gym, insurance, pharmacy)