Reservations Specialist *Kingston*
JOB SUMMARY
An expert in providing travel advice and solutions. A critical customer touch point for delivering on the company's brand experience in a culturally diverse environment. Be a brand champion, taking pride in using every customer interaction to educate on the company's brands and products. Employed to make creative decisions using tools and market insight that will deliver on the unique travel needs of guests, to drive customer satisfaction and loyalty. Passionate for learning and developing themselves to be the best in an ever-evolving role.



KEY JOB RESPONSIBILITIES KEY JOB RESPONSIBILITIES

Marketing & sales of products of the client and company's brand.

Maintain a high level of professionalism.

Field billing inquiries from customers, provide plan upgrade information.

Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

Maintain diplomacy when addressing escalated matters.
JOB REQUIREMENTS
JOB REQUIREMENTS

Minimum

Education: Minimum 2 CXC subjects or its equivalent including English Language
Language: Strong oral communication skills

Demonstrated problem-solving skills.

Demonstrated strong familiarity (and aptitude for learning); Critical Thinking ability, conversational & persuasive.

Excellent data entry skills in accuracy

Typing Speed of 25 words per minute

Ability to maintain the highest level of confidentiality

Preferred

Sales/Marketing experience is a plus (soft skills training is provided if necessary).

Able to navigate different Internet tabs at the same time(ability to multi-task).

Demonstrated strong familiarity (and aptitude for learning) of Microsoft Windows and browner applications.

Ability to deal with stress & work pressure in fast pace environment.

Ability to work in a team-fostered environment.

Please complete the online assessment: http://hireiq.ly/go/f75IByfo0JDP


BENEFITS

Permanent Contracts
Health & Life Insurance
Transportation
Tuition Reimbursement
Performance Prizes
Cool Discounts ( gym, insurance, pharmacy)