Invitation for Technical Support
JOB SUMMARY
As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting and collaborative environment, with a diverse group of experienced professionals that will help you advance your career.



KEY JOB RESPONSIBILITIES • Answer incoming calls from customers concerning technical support issues and quiries in a professional, polite, and courteous manner
• Walk customers through troubleshooting technical issues and concerns and provide suggested solutions and resolutions to questions and problems
• Create service tickets for issues not able to be resolved over the phone
• Answer customer’s billing questions/concerns
• Accurately document and update records in required systems
• Maintain diplomacy when addressing escalated matters
JOB REQUIREMENTS
• Age: 18+
• Education: 2 CXC subjects or its equivalent inclusive of a pass in English Language (or BPO Customer Service Engagement certificate)
• TRN, NIS and a valid government issued ID
• Passion for providing quality customer service
• Proficient communication skills (verbal and written)
• Must be able to multi-task while using different internal programs
• Demonstrated problem-solving skills.
• Tech-savviness; Prior technical exposure or demonstrated interest
• Typing Speed of 25 words per minute
• Ability to maintain the highest level of confidentiality
• Ability to work in a team-fostered environment

Preferred Experience:
• Previous Call Center experience

Please complete our online assessment : http://hireiq.ly/go/KA8Fj5vpzLvB


BENEFITS

Permanent Contracts
Health & Life Insurance
Transportation
Tuition Reimbursement
Performance Prizes
Cool Discounts ( gym, insurance, pharmacy)